Reference

What You Agree To When You Use colatoto

These terms set out the rules for your account on colatoto — how you access the lobby, how your wallet works with DANA, OVO, and GoPay, and what we both commit to.

Account EligibilityDANA · OVO · GoPayIndonesia Regions OnlyFair Use PolicyAccount Security
colatoto What You Agree To When You Use colatoto
ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account data is stored with encryption in transit and at rest. We do not share your personal details with third parties outside what is required to process your DANA, OVO, or GoPay transactions and comply with applicable law. You can request a copy of the data we hold, ask us to correct it, or close your account at any time by contacting support. We retain transaction records for the period required under Indonesian financial regulations, after which they are deleted from active systems.

Data Retention

We keep your transaction and account records for the period required by applicable Indonesian regulation. After that window closes, records are removed from active storage.

Cookie Use

We use session cookies to keep you logged in across your phone and browser. No advertising cookies are placed without your consent, and you can clear them from your device settings.

Account Security

Two-factor verification is available on your account. We recommend enabling it so that a new login from an unrecognised device requires a one-time code sent to your registered number.

Data Requests

To access, correct, or delete your personal data, contact support with your account ID. We process verified requests within the timeframe set by applicable local law.

TERMS SUPPORT

Reach Us About These Terms

If any part of these terms raises a question — about your account status, a transaction record, or how a specific clause applies to you — our support team can walk you through it. We handle terms-related queries through the channels below, and players in Bandung or anywhere else in Indonesia can expect a response in the same queue.

Live Chat Open the chat widget from your account dashboard for real-time help with terms questions, account access issues, or wallet verification queries.
Email Support Send a detailed message to our support address for written clarification on any clause, account restriction, or transaction dispute covered by these terms.
Help Centre Our help centre carries plain-language explanations of key terms sections — account rules, payment conditions, and what to do if access is restricted in your region.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, data rights, and what happens if something goes wrong.

Accounts are open to individuals in eligible regions where local law permits access. You must meet the age requirement set by your local jurisdiction and provide accurate details when registering.

We will notify you before any material change takes effect, using your registered contact. Continuing to use your account after that notice means you accept the updated terms.

If your account is restricted pending a review, funds already deposited are held securely. Our support team will contact you with the steps needed to resolve the restriction and release your balance.

Contact support with your account ID and a brief description of what you need. We will verify your identity and send the relevant data within the timeframe required by applicable Indonesian law.

The core account terms are the same regardless of payment method. GoPay and bank transfer each have their own processing conditions, which are detailed in the payment section of your account settings.

Reach out to support in writing via email, explaining the decision you are disputing and why. We will review it against the applicable clause and respond with our findings within a reasonable period.